Please note that due to increased COVID testing, our centers are busier than normal and waits may be longer. We apologize for this inconvenience.
Frequently Asked Questions
Should I visit an urgent care or go to the emergency room?
If you believe your life is at risk then call 911 or go to the Emergency Room; however, urgent care can typically handle all non-life threatening medical issues. The benefits of urgent care over the emergency room typically include lower overall cost, lower co-pays, closer to home, and much shorter wait times.
Do I have to fill out paperwork again if I have visited your offices before?
No and yes. No you don't if you have visited us in the last 3 years at any of our locations. Additionally, we will have your charts and records available via electronic medical records no matter which office you previously visited. Yes you will have to fill out "new patient" paperwork if you have never visited or if it has been three years since your last visit.
What will I owe if I visit Patients First?
It depends. If you have health insurance then you could owe a co-pay, a deductible, or possibly full payment for the visit. We can typically look up what your insurance company requires when you arrive. If you do not have insurance, then we have a cash or self-pay schedule that defines what your charges will be for the visit. An overview of the self-pay schedule is available under the "Billing Info" tab on this website.
Do I need or can I make an appointment?
Urgent care patients are typically seen on a walk-in basis so you can come in anytime when we are open and be seen in a time-efficient manner. But you can check in online (from this website) at any of our centers. Where this is not an appointment you are able to wait while you are at work or home. We will give you an expected time and text you with updates so your wait time in our clinics will be shortened.
What if I show up right before you close, will you be able to take me?
Absolutely. We take patients right up until we close the doors. If there are several people that show up right before we close, however, it might make more sense if you can wait until the next morning to come back to visit us then. We are here for you either way.
What if I need outside services like an MRI or to see a specialist, can you still help me?
Yes, we can provide the initial non-life threatening patient visit and, if additional services are required, we can help refer you to the proper provider and get an appointment.
I'm required to get a pre-employment drug test, can you help?
Yes, we can handle most drug test requirements from regulatory to government to private company requirements.
Still have questions? Click below to find the phone number for your closest Patients First location- we’d be happy to help answer any questions you may have.